Terms of Service
**Last Updated:** [DATE]
## 1. Introduction and Acceptance
These Terms of Service ("**Terms**") govern your access to and use of
Citichoice Host and any related services (collectively, the
"**Services**"), operated by:
- **Citichoice LLC**, a Wyoming, USA limited liability company
(registration number: [WYOMING LLC REGISTRATION NUMBER]), for all
hosting, VPS, server, and domain registration services provided
globally; and
- **Citichoice Technology Ltd**, a Nigerian company (RC number:
[NIGERIA RC NUMBER]), for `.ng` domain registrations and other
Nigeria-specific regulated services.
References to "Citichoice," "we," "us," or "our" mean whichever entity
above is the contracting party for the specific service you purchase.
By creating an account, placing an order, or otherwise using the
Services, you agree to be bound by these Terms. If you do not agree,
do not use the Services.
---
## 2. Description of Services
Citichoice Host provides shared web hosting, domain name registration,
and related services, and intends to offer VPS hosting in the future.
Specific plan features, resource limits, and specifications are
described on our website and in your order confirmation, and form part
of these Terms.
---
## 3. Centralized Citichoice Account
Citichoice Host is a division of Citichoice LLC, which also operates
other Citichoice-branded products, including Citichoice Store and
other Citichoice Products. Citichoice uses **one centralized account
system** across all its products. By registering an account, you
acknowledge that your account may be used to access other Citichoice
Products, and that certain account information may be shared within
the Citichoice group of companies as described in our
[Privacy Policy](/privacy-policy).
---
## 4. Eligibility and Account Registration
You must be at least 18 years old, or the age of legal majority in
your jurisdiction, to create an account. You agree to provide accurate,
current, and complete information during registration and to keep
that information updated. You are responsible for maintaining the
confidentiality of your account credentials and for all activity that
occurs under your account.
---
## 5. Fees, Billing, and Renewals
- All fees are as stated at the time of order and are billed in
advance for the billing cycle selected (monthly, quarterly,
semi-annually, or annually).
- Accounts are billed on a prorated basis aligned to your account's
billing date, as described at checkout.
- Domain registrations and renewals are non-refundable once processed
with the registry, except as described in Section 6.
- Failure to pay by the due date may result in suspension of your
Services in accordance with Section 8.
- [PLACEHOLDER: insert specific late fee percentage/amount and grace
period, consistent with your billing platform configuration.]
---
## 6. Refund Policy
[PLACEHOLDER: Insert your specific refund policy — e.g. money-back
guarantee period, what is/isn't refundable (domains, SSL certificates,
setup fees), and the process for requesting a refund. This should be
finalized before publishing and kept consistent with what is displayed
at checkout.]
---
## 7. Acceptable Use
You agree to use the Services only for lawful purposes and in
accordance with our Acceptable Use Policy ("**AUP**"), which is
incorporated into these Terms by reference. [PLACEHOLDER: link to AUP
once published.] Prohibited uses include, without limitation, sending
unsolicited bulk email (spam), hosting malware or phishing content,
copyright infringement, and any activity that disrupts our
infrastructure or other customers.
---
## 8. Suspension and Termination
We may suspend or terminate your access to the Services, with or
without notice, if:
- You fail to pay fees when due
- You violate these Terms, our AUP, or applicable law
- Your use of the Services poses a security risk to us or other
customers
- We are required to do so by a domain registry, law enforcement, or
court order
Upon termination, your hosted content may be deleted in accordance
with the retention periods described in our Privacy Policy. You are
responsible for maintaining your own backups.
---
## 9. Service Level and Uptime
We aim to provide the uptime and service levels described on our
website. [PLACEHOLDER: insert your specific SLA terms, uptime
percentage commitment, and any service credit process, once
finalized.]
---
## 10. Domain Registration Terms
Domain registration and renewal services are subject to the policies
of the applicable domain registry (e.g., ICANN for generic TLDs, NiRA
for `.ng` domains) and our registrar partners, in addition to these
Terms. You are responsible for the accuracy of your WHOIS/registrant
information and for renewing your domain before expiry. Citichoice is
not responsible for loss of a domain due to failure to renew or
inaccurate contact information.
---
## 11. Intellectual Property
The Citichoice name, logo, and branding are the property of Citichoice
LLC and Citichoice Technology Ltd. You retain all ownership rights to
content you upload to your hosting account. You grant us a limited
license to host, store, and transmit that content solely as necessary
to provide the Services.
---
## 12. Disclaimers
THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT
WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, TO THE MAXIMUM EXTENT
PERMITTED BY APPLICABLE LAW. [PLACEHOLDER: full disclaimer language to
be finalized with legal counsel, adjusted for consumer protection law
in relevant jurisdictions.]
---
## 13. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, CITICHOICE'S TOTAL LIABILITY
FOR ANY CLAIM ARISING FROM THESE TERMS OR THE SERVICES SHALL NOT
EXCEED [PLACEHOLDER: e.g. the fees paid by you in the [X] months
preceding the claim]. [PLACEHOLDER: full limitation of liability
language to be finalized with legal counsel.]
---
## 14. Indemnification
You agree to indemnify and hold Citichoice, its officers, employees,
and affiliates harmless from any claims, damages, or expenses arising
from your use of the Services, your violation of these Terms, or your
violation of any third-party rights.
---
## 15. Governing Law and Dispute Resolution
[PLACEHOLDER: This section requires legal drafting specific to your
two-entity structure. As a starting framework — subject to review by
qualified counsel:
- Services provided by Citichoice LLC are governed by the laws of the
State of Wyoming, USA.
- Services provided by Citichoice Technology Ltd (`.ng` domains and
Nigeria-specific services) are governed by the laws of the Federal
Republic of Nigeria.
Insert dispute resolution mechanism — arbitration, small claims,
jurisdiction/venue — once finalized.]
---
## 16. Changes to These Terms
We may update these Terms from time to time. Material changes will be
communicated via email or a notice in your client area. Your continued
use of the Services after such changes constitutes acceptance of the
updated Terms.
---
## 17. Contact Us
**Email:** [[email protected]]
**Postal address (Citichoice LLC):** [WYOMING REGISTERED ADDRESS]
**Postal address (Citichoice Technology Ltd):** [NIGERIA REGISTERED
ADDRESS]